FAQs

35% Off Sale
Valid Till

Frequently asked questions

Click a tab below to find your answers

Is all my film returned?
What is the film conversion turn around time?
Am I charged for blank film?
Is it worth re-scanning my film even though I had it done 10+ years ago?
How do I view my 8mm/Super 8 or 16mm/35mm films before sending them to you?
What type of film do you convert?
Do you scan professional film or amateur film?
When do we pay for the film conversion?
How long will a DVD conversion of my film last?
How long do you keep my film scans?
Are all of my video tapes returned?
What is the tape transfer turnaround?
Am I charged for blank tape?
Is it worth re-scanning tapes that were done 10+ years ago?
How do I view my video tapes before sending them?
What type of tapes do you convert?
Do you convert amateur or professional tape?
When do we pay for the tape conversion?
How long will a DVD conversion from tape last?
How long do you keep my tape scans?
Are all of my slides & photos returned?
What is the slide/photo turnaround?
Am I charged for blank slides?
Is it worth re-scanning slides that were done 10+ years ago?
How do I view my slides and photos before sending them?
What type of slides do you convert?
Do you scan professional slides or amateur slides?
When do we pay for the slide & photo conversion?
How long will a DVD conversion from slide last?
How long do you keep my slide scans?
Is everything returned to me?
What is the general turnaround?
Am I charged for blank material?
Is it worth re-scanning film, tape or slides that was done 10+ years ago?
How do I view my old footage before sending them?
What do you scan and convert?
Do you scan for amateur or professional clients?
When do we pay for the conversion?
How long will a DVD conversion from you last?
How long do you keep my backups?
Is all my film returned?

Of course! Not only are your original containers mailed back to you but all of your film is returned in better condition then when we received it due to our expert cleaning, repair and use of archival reels and cases.

What is the film conversion turn around time?

Most orders are shipped out in 9 to 11 days after being received. If you need it back sooner we have a 2-3 business day RUSH service.

Am I charged for blank film?

Nope! We always bill our customers based on actual content. This is why you'll be billed after your transfer is complete and we have an accurate footage count.

Is it worth re-scanning my film even though I had it done 10+ years ago?

Yes! Most film scanning machines around 10+ years ago used a modified projector and camcorder to transfer your precious memories to a low quality VHS tape. In doing so you only got about 40% of the details from your film. By transferring your film at our Pro HD or higher level professional services you will get 2-3 times better quality then your previous transfer.

How do I view my 8mm/Super 8 or 16mm/35mm films before sending them to you?

It's not a good idea to play them in your old projector anymore. Over the years your film has become fragile, has more then likely shrunk and will get damaged by the claw in your projector that moves the film. We suggest either using a magnifying glass with some sort of light source to get a decent idea of the films content or transfer your film and order editing files so you can edit it on your computer once they are returned to you.

What type of film do you convert?

We convert all the major film types including 8mm, Super 8, 9.5mm, 16mm and 35mm film.

Do you scan professional film or amateur film?

We actually scan both! We've scanned millions of feet for everyone from your amateur consumer shooting home movies to professional films for companies, governments, non-profit organizations and independent movie producers. Some of our most notable and recent professional film transfers include films for NASA, US Air Force, SpaceX, NFL and the JFK assassination!

When do we pay for the film conversion?

Because we do not charge for blank footage, you wont be charged until your film has been scanned and edited. That way we have an accurate footage count and you are not overcharged!

How long will a DVD conversion of my film last?

Retail DVDs regardless of the brand will have a lifetime of about 10 years and may fail as early as 2-5 according to the US National Archives. We offer both professional 25-year disks and archival 100-year disks for your film conversions.

How long do you keep my film scans?

We keep a digital backup of your transfer for 30 days to ensure you get your film back safe and sound. This also gives you the opportunity to order additional copies or formats once you and your family review your transfer.

Are all of my video tapes returned?

Of course! All video tapes and their associated boxes are returned after they have been scanned.

What is the tape transfer turnaround?

Most orders are shipped out in 8 to 10 days after being received. If you need it back sooner we have a 1-2 business day RUSH service.

Am I charged for blank tape?

Nope! We bill based on actual content. Which is why you wont be charged until your transfer is complete and we've had a chance to calculate how many hours of actual content were on your tapes. We do have a 30 minute minimum per tape. So, if a tape has 15 minutes of content we would bill it as 30 minutes.

Is it worth re-scanning tapes that were done 10+ years ago?

Absolutely! Through our Pro SD and higher processes we transfer your tapes with our high-end professional equipment resulting in the best available quality your tapes have to offer. We can also correct color issues, reduce video noise and remove minor tracking problems ensuring that your video is the best it can be!

How do I view my video tapes before sending them?

Unfortunately if you no longer have a camcorder or deck to play them in, there isn't really a way convenient way to preview or watch them before sending them to us. If this is the case we suggest either finding/searching for a compatible deck to buy (which can be upwards of $300+) or send them to us and order editing files so you can edit it on your computer once they are scanned and returned to you.

What type of tapes do you convert?

We can convert all sorts of tapes! From some of the most common like VHS, 8mm, Hi8, MiniDV and Digital8 to some of the less common like Betacam and Betamax. In addition, we can convert PAL tapes in most of those formats as well.

Do you convert amateur or professional tape?

We actually scan both! We've transferred thousands of hours for everyone from your amateur consumer shooting home movies to professional videos for companies, universities, non-profit organizations and federal institutions. Some of our most notable and recent professional video transfers include films for the University of Austin, the USGS, and NASA.

When do we pay for the tape conversion?

Because we do not charge for blank footage, you wont be charged until your tapes have been scanned and edited. That way we have an accurate hourly count and you are not overcharged!

How long will a DVD conversion from tape last?

Retail DVDs regardless of the brand will have a lifetime of about 10 years and may fail as early as 2-5 according to the US National Archives. We offer both professional 25-year disks and archival 100-year disks for your tape and film conversions.

How long do you keep my tape scans?

We keep a digital backup of your transfer for 30 days to ensure you get your tapes back safe and sound. This also gives you the opportunity to order additional copies or formats once you and your family review your transfer.

Are all of my slides & photos returned?

Of course! All slides and photos are returned after they have been scanned.

What is the slide/photo turnaround?

Most orders are shipped out in 21 to 28 days after being received.

Am I charged for blank slides?

Nope! We would discard any blank slides.

Is it worth re-scanning slides that were done 10+ years ago?

It depends. If you originally had the slides scanned at 3000 DPI or higher with ICE then you probably don't need to. Otherwise if you had a lower DPI scan done then yes, it would be worth it.

How do I view my slides and photos before sending them?

If you no longer have a projector you can use/buy a light box from a local camera shop to view the slides.

What type of slides do you convert?

We convert standard 35mm, 110, 126, 127, Pocket 110, 3D Slides, Medium/Large Format, 35mm Negative Strips, ASP film and Photographs.

Do you scan professional slides or amateur slides?

We actually scan both! We've converted slides for professional photographers, web sites, businesses and many, many amateur film customers.

When do we pay for the slide & photo conversion?

You don't pay until we've completed the work and we know exactly how many slides or photos you had.

How long will a DVD conversion from slide last?

Retail DVDs regardless of brand will have a lifetime of about 10 years and may fail as early as 2-5 according to the US National Archives. We offer both professional 25-year disks and archival 100-year disks.

How long do you keep my slide scans?

We keep a digital backup for 30 days to ensure you get your slides back safe and sound. This also gives you the opportunity to order additional copies or formats once you and your family review your transfer.

Is everything returned to me?
What is the general turnaround?
Am I charged for blank material?
Is it worth re-scanning film, tape or slides that was done 10+ years ago?
How do I view my old footage before sending them?
What do you scan and convert?
Do you scan for amateur or professional clients?
When do we pay for the conversion?
How long will a DVD conversion from you last?
How long do you keep my backups?